Remarkable leadership: 10 questions with Fran Scott in Compliance

Since our founding in 2002, HealthEquity has focused on empowering Americans to gain more choice and control over their healthcare and financial future. To do this and do it well has required remarkable people at all levels of our organization. We want you to meet some of the passionate people that help us scale the magic.

This year, tune in to our new series—10 questions with HealthEquity leaders. Over the course of 2022 we’ll introduce you to leaders throughout the organization and ask them the same 10 questions—from why they came to HealthEquity to the cause closest to their heart. We hope you enjoy this inside look at the personalities that power our culture and values of service. Let’s get started and learn more about Fran Scott, Director of Product Compliance Services.

10 questions with Fran Scott, Director of Product Compliance Services

HealthEquity: Fran, thank you for being the first leader to answer the 10 questions and launch this new leadership series.

Fran Scott: Thank you for inviting me. I’m excited to get started.

HealthEquity: Wonderful! Let’s get going with the questions.

1. What was your first job at HealthEquity and what is your role now?

Fran Scott: All in all, my career has been entirely in the consumer-driven healthcare industry. I came to HealthEquity through two acquisitions. In 2006 I was an Account Manager with CONEXIS. While working at CONEXIS, I transitioned from Account Manager to Compliance. It was the best decision of my adult career. CONEXIS was acquired by WageWorks in 2014, and subsequently, WageWorks was acquired by HealthEquity in 2019. I am now Director, Compliance Services.

2. Why did you choose to come to HealthEquity?

Fran Scott: I came to HealthEquity as a result of the WageWorks acquisition. I was actually chosen. Interestingly, you might ask, why did I stay at HealthEquity after being acquired? And it comes down to my passion for the industry and compliance. I truly believe in our mission of Connecting Health and Wealth, and educating others about consumer-driven healthcare products. I utilize these products in my own life to assist with expected medical expenses. 

3. What would surprise people to know about you?

Fran Scott: I was a cheerleader in high school. I also love Karaoke and car dancing. And, many people may not know I attempted to play basketball in high school, but quit after I realized that it was not my calling.

4. What is your guiding principle or North Star?

Fran Scott: At work and in my personal life I stand by these three principles: serving others, sharing knowledge, and doing the right thing.

5. What advice do you have for people just starting out in their career?

Fran Scott: Don’t be afraid to ask questions, soak up as much information as possible, find a mentor, and make connections with teammates outside of your department.

6. What is a defining moment in your life?

Fran Scott: In 2014, I received a life-saving heart transplant. This moment made me re-evaluate how precious life was and discover my strength (physically and mentally) to get through the recovery. My recovery was not a walk in the park, but I’m grateful for the experience as it reminded me to live life fully.

7. Who is your hero?

Fran Scott: My hero is my great-grandmother, Essie.  My mom passed away two months after I was born. So, at the age of 70, my great-grandmother took on the role of rearing me. She taught me discipline, empathy, a strong work ethic, and that I can do hard things no matter the circumstance.

8. What book influenced you in your professional life?

Fran Scott: I am a lover of books in general, so, choosing one is too hard. I’ll limit it to three favorites: “No Ceiling, No Walls: What Women Haven’t Been Told About Leadership from Career-start to the Corporate Boardroom” by Susan Colantuono; “More than Enough: Claiming Space for Who You Are (No Matter What They Say)” by Elaine Welteroth; and “Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.” by Brene´ Brown.

9. What cause is closest to your heart?

Fran Scott: I know personally just how much organ transplants make a profound difference. So the cause closest to my heart—literally—is encouraging others to become organ donors.

10. What absolutely excites you right now about HealthEquity?

Fran Scott: I am loving the work HealthEquity is doing as it relates to diversity and inclusion. Last year our Created Equal council opened the door for teammates to launch employee resource groups we call Connections. That opening up led to the creation of our African American Black Connections (AABC) group. I am proud to be the co-chair of AABC. Our mission statement is to advance a diverse and inclusive workplace by listening, educating, empowering, and advocating for teammates.  AABC will work to influence, support, and develop employees, plus maximize employee potential. It feels great to invite in speakers like Desmond Lomax to hold candid conversations on mental health and so many other topics that resonate for teammates across the firm.

HealthEquity: Fran, thank you for sharing your story. You’ve led quite the life already and it will be exciting to follow your career.