HealthEquity blog

Expect the unexpected: HSA questions from employees

employee question

As an employer, you are busy running your business and you probably don’t have a lot of spare time to learn all the detailed ins and outs of every benefit you provide to your employees. When HSA questions come up, it can be frustrating to track down answers and communicate with your employees. You’re not alone; this is a common problem for many employers.


Employees who receive benefits will usually approach their employer first when they have questions. What if you had someone to refer them to for answers? From contribution and tax questions to spending and investment questions, HSAs (like most benefits) have a learning curve.

Here are a few ways HealthEquity helps employers field these questions:

A personal touch

Some employees like to be able to pick up the phone, ask a friendly voice a question and get an answer. HealthEquity’s member services team is available 24 hours a day, 7 days a week, 365 days a year to answer employee questions. They are extremely knowledgeable about HSAs and will not only answer your employees’ questions, but help to anticipate their potential needs and offer education to help them be better prepared.

For many people, the internet is their go-to place for information about anything.  HealthEquity provides answers for almost any HSA question through the resources we have curated for our members. Answers, HealthEquity’s online knowledgebase, you can get a quick concise answer to your HSA questions with access to many more, and our HSA member guide and learn site present information in an easily consumable format that employers can leverage for employee communication.

HealthEquity also hosts a video library and free webinars which can be used by anyone to learn more about many different HSA topics.

The Complete HSA Guidebook

Written by our Founder Stephen D. Neeleman, MD, the HSA Guidebook is a comprehensive guide to everything you need to know about your HSA. When employees have advanced HSA questions, or really just want to dig into all of the details about how HSAs work, the HSA guidebook is a great resource.


Employers and employees have many tools at their disposal to help with unexpected HSA questions, at any hour of the day or night. Online or over the phone, you can rest assured that HealthEquity has an option for your particular needs.


HealthEquity does not provide legal, tax, financial or medical advice.

Topics: HSA, Benefit planning, Employers, HSA questions

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